Volunteer Deployment: Recovery Casework

Help out with Tropical Storm Debby, Beryl and the California Wildfires - Red Cross will train, deploy, transport and board you to assist in the efforts. 

Why: This position supports the Regional Disaster Cycle Services department. The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.

Who: The American Red Cross, a humanitarian organization led by volunteers, guided by its Congressional Charter and the Fundamental Principles of the International Red Cross Movement, will provide relief to victims of disasters and helps people prevent, prepare for, and respond to emergencies

What to Expect: This position supports the Regional Disaster Cycle Services department. The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).
As a Recovery Casework volunteer, you will:

• Conduct Intake by interviewing the client and opening a case in RC Care
• Provide Financial Assistance to qualified clients.
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals
• Provide Community Referrals
• Assist with problem-solving and advocacy on request
• Use RC Care to document services according to the Client Care Program Standards and Procedures
• Services may be provided in person or virtually.
• Complete the required virtual self-paced training (9 hours of training total)

What's Required: 

• Pass the background check
• MUST RESIDE IN LOS ANGELES COUNTY
• Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
• Willing and able to volunteer in person in before, during and/or after a disaster event
• Ability to work in a continuously changing environment in which work priorities may change frequently
• Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs
• Kind, caring, resourceful and knowledgeable
• Comfortable learning new online case management systems
• Experience using Microsoft Office products
• Able to serve the client with care, comfort and concern
• Able to recognize the value that different perspectives and cultures bring to an organization
• Ability to stand and/or sit for two-hour periods
• Ability to speak clearly on phone and in person
• Ability to work for long periods on computer and/or reading small print and/or writing
• Valid Driver’s License (required for Divisional and National Deployments)
• Minimum 18 years of age
• Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Willing to complete 9 hours of virtual self-paced training required for position
• Ability to read, write, and follow verbal and written instructions in English
• Official use only: DCS-GAP-REC-CARE-SA: Recovery Client Care Program Service Associate

Have Questions or Need Accommodation? Email the Opportunity Coordinator below. 

This opportunity is managed by an L.A. Works partner, American Red Cross Los Angeles Region.

All volunteers participating in this volunteer opportunity are expected to adhere to the health and safety guidelines outlined here: /www.laworks.com/health-and-safety 

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